Pre-registration is now closed, but we welcome walkins.With Cynthia Clay, President/CEO of NetSpeed Learning Solutions
The most challenging aspect of any job is working with other people. If you have ever asked yourself, “What on earth is he thinking?” or “Why in the world would she do that?” you will love this session, focused on building your ability to work well with anyone – even the people who are driving you crazy.
Learn how to collaborate with those people who sometimes bedevil you at work. Explore four principles and five strategies that allow you to respond constructively in the face of challenging behavior. The speaker will share engaging video examples of challenging behavior patterns and sample dialogues demonstrating how to respond effectively. From the clueless colleague to the drive-by boss, you’ll recognize nine difficult behavior patterns (and learn how to avoid using these patterns yourself). Take away key practices and models that you can apply immediately to your work relationships. One week prior to the chapter meeting, you’ll complete two online questionnaires. Join us and learn how to transform your workplace relationships.
- Describe four key principles and their related practices
- Recognize five strategies and when to use them
- Apply the best practices and the right strategy to address one difficult behavior pattern
About the Speaker
Cynthia Clay is the President/CEO of NetSpeed Learning Solutions. She is the author of Great Webinars: How to Create Interactive Learning that is Captivating, Informative and Fun and the co-author of Peer Power: Transforming Workplace Relationships (both published by Wiley). She is a frequent presenter (in person and via webinar) at industry conferences, including the ATD International Conference. Her clients include Novartis, ConocoPhillips, Genentech/Roche, Bright Horizons, Ontario Lottery & Gaming, Boston Financial and USAA Insurance.
Cynthia will have books on hand for purchase and signing.
Find out more about the book here
We invite you to enjoy neighborhood restaurants with colleagues and friends prior to the meetings.
Third Thursday, September 18
Networking 7:00 pm
(Bring your business cards for this interactive exercise!)
Tech-Talk/Announcements/Business 7:15 pm
Program 7:30-9:00 pm
Antioch University Los Angeles, Room A1000, 400 Corporate Pointe Culver City, CA 90230
Directions to Campus
(cash or check, no credit cards please)
The entrance to our parking structure is from Uplander or from Slauson. Enter the parking structure for 400 Corporate Pointe and please park on Levels 6 or 7 only. The entrance to the campus is from the 4th floor of the parking garage, across the courtyard and through the glass doors. You will be in A1000. When you enter the building, make a right before the elevators and you will see A1000 to your right at the end of the hall.
Please bring your parking ticket with you to Campus Services to purchase an all-day discounted parking pass for $7 (cash or check, no credit cards please). Campus Services is located on the 1st floor of the campus. When you enter the building, make a right before the elevators and follow the hallway down and around to the left. You will see our large Campus Services office suite to your right.
Metered street parking is available.
Pre-paid by 2 days before meeting:
Members: $15 / Non-Members: $20
After 9:00 pm 2 days before meeting:
Members: $20 / Non-Members: $25
Pre-registration is advised and closes at noon on the day of the meeting, but walkins are always welcome.
Cancellation/Refund deadline is September 16 at 9 p.m.
No shows will be charged in full.