Topic
The presentation will focus on creating world class customer service programs and how to effectively market training programs to the C-suite.
Take a journey with us and learn how we created a world-class targeted global employee experience program from the ground up that supports a culture of positive transformational change. Explore proven techniques and strategies that gained support from the C-Suite, but, more importantly, learn how they became a part of the movement. Learn essential keys to successfully increase speed to adoption by incorporating a Leader-first training approach. Also, understand the key to empowering employees and teams to achieve greater potential by building a culture of care and empathy through advocating for a coaching culture.
Presenters
Christi Anderson is a global leader in operations, focused on employee experience and innovation. She has over 19 years’ experience working with Global Fortune 500 Organizations such as United Healthcare, and Blue Cross Blue Shield. She has an extensive background in leading operations in the Offshore BPO Space, managing call center operations in Philippines, India, and Jamaica to upwards of 1500+ employees. Christi joined Herbalife Nutrition in 2012 focused on developing strategies and training content for the WOW24.7 Experience Learning Program and an in-house Quality Assurance Root Cause Analysis Program proven to drive KPIs and improve service levels worldwide. As Director of Global Innovation Culture and Training, Christi has built an extensive library of eLearning courses and workshops in Design Thinking and Creativity to support the future growth of her organization.
Khristina Keleshian has been with Herbalife Nutrition for 25 years and is currently the Senior Director of Worldwide Member Business Practices, Training and Quality. During her long tenure, she has had many positions, including ethics, compliance and legal, sales and events, and global contact center. She is also Chair of the Women in Leadership networking group in a global capacity. She is passionate about Employee and Distributor Experience and employs innovative training tools to help employees understand the Herbalife business model and become effective communicators.
Agenda
6:30 p.m.- 7:00 p.m. Check-In and Networking
7:00 p.m. - 7:15 p.m. Announcements & Speaker Introduction
7:15 p.m. - 8:30 p.m. Presentation and Q&A
ATD Capability Model
Photography and Video Waiver
By registering for this event, I do hereby give ATD Los Angeles and and its associates or assigns, or anyone acting under its authority or permission, the irrevocable and unrestricted right and permission to: capture the image, audio, and content via photograph, videotape, audiotape, transcription, or other means now available, copyright in its own name or otherwise, and use, reuse, publish, and republish any and all material of which I presented, or may have been included in presenting, in whole or in part. I consent to the use of all media now or hereafter known for illustration, promotion, art, editorial, advertising, trade, or any other purpose whatsoever. I hereby waive any right that I may have to inspect or approve the finished product or products and the advertising copy or other matter that may be used in connection therewith or the use to which it may be applied. If I do not provide permission, I understand that I will not activate my web camera during virtual sessions.
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