“MANAGING THE TECHNICAL TRAINING FUNCTION"
We’ve managed training for years. Of course we know what we’re doing.
Not so fast!
This webinar considers similarities and differences between managing technical training and managing what’s sometimes referred to as soft skills development. Factors discussed include
- Working in projects
- Push vs. Pull
- Who’s in charge?
- Quality control
- Our role in change management
- It’s more than an application
Michelle Juse Manuel– Technical Training Manager, Healthcare Partners Michelle has worked in technical training with HealthCare Partners for 7 years. Before HCP Michelle was with the healthcare software vendor MZI, where she supported, trained and implemented over 300 clients nationwide. Michelle has been in the health plan and provider industry for the past 17 years.
Jo Lynn Feinstein, CPLP – Program Manager, HealthCare Partners Jo Lynn leads technical training and professional development at HCP. Prior to joining HealthCare Partners at the beginning of this year, she consulted as an instructional designer and led the learning function for a software development business unit of Fiserv, where her team provided core operating system training for credit unions across 48 states and Guam. Her earlier experience includes contributing to learning and organization effectiveness in the staffing, higher education, and information services fields.
Space is limited.
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